Politique de remboursement

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Lamaisonoud@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

The customer is responsible for the cost of return shipping unless the return is due to an error on our part, such as receiving the wrong product or a defective item.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at lamaisonoud@gmail.com

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at Lamaisonoud@gmail.com.